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home » company policies: quality policy »
The aim of Leaderflush Shapland is to provide products and services that consistently satisfy our customers and earn us the reputation of being clearly superior over our competitors.
In order to achieve this our management system is based on a policy of continual improvement driven by customer focus, cost reduction and a highly trained workforce supported by the quality management framework supplied by EN ISO 9001-2000.
Customer focus is achieved by understanding our customer's expectations and positively reacting to their feedback on our performance.
Cost reduction will come from working with our suppliers worldwide and achieving an internal customer focus at each step of the manufacturing process and so improve our efficiency.
A highly trained workforce will understand the customers requirements and effectively provide the product to the customer specification.
In order to measure our progress towards achieving this policy the Senior Management have agreed a number of quality objectives which are regularly monitored and clearly communicated to the employees.
View our Quality Registration Certificate (Adobe PDF, 215kb)
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